Prices
I have a reputation of being exceedingly fair. Excellent customer service is my top priority. I always strive to provide you the solution that makes the most sense - not the one that makes me the most money! All my work is guaranteed for a year. See my 100% guarantee below. If you have any questions or concerns about cost, please call during normal business hours and I will do my best to ensure that you get the most cost effective solution. If I can't diagnose your problem THERE WILL BE NO CHARGE and if I am unable to fix your computer (assuming that you are willing to pay what it takes) THERE WILL BE NO CHARGE.
On-site
versus in-shop: It
sometimes makes more sense to have your computer problems looked at and
repaired on-site, especially if it is a network issue or interconnected
equipment. The first hour charge for on-site visits within the Bellingham city
limits is $110, and $90 per hour on site.
Outside of Bellingham city limits, a transportation fee of $60 per hour
is charged for travel TO your location ($30 per hour round
trip) for transportation time. On the
other hand, there are sometimes problems that are more easily resolved in my
shop such as data recovery and many laptop repairs.
If
bringing a desktop computer in to the shop for repairs, usually only the
computer itself is needed – no chords, keyboard, etc. If bringing a laptop, please bring the power
supply on the off chance there isn’t one that fits here in the shop.
Many
services are on a flat fee basis so that you don't end up paying more even if
it takes longer than predicted. For work
not otherwise priced, my in-shop hourly rate is $80 per hour. Here are some of
my flat fees. Call if you have any questions.
Basic Diagnostic: Get an assessment of your computer's problems and a plan to resolve them. $40.00
Basic Setup: Setup your computer, monitor, printer and connect to your ISP. Useful after a move, or when you have purchased a new computer. In shop: $80.00 for up to one hour, $120.00 maximum. On site: $110 for up to one hour $155 maximum.
Fresh start: Sometimes the most economical way to solve your problems is to start from scratch by reinstalling your operating system. I reinstall Windows, Macintosh and Linux. This service includes updating all the drivers for the hardware in your computer, updating Windows with the latest security patches, installing security software (your software, or available free downloads). Transferring up to 50 GB of data from another computer is included. In-shop price: $160. Transferring more than 40 GB and installing or reinstalling your personal software is done at my hourly rate of $80.
Malware Removal: I will remove spyware, adware, viruses, worms, trojan horses, rootkits, hijacks, and other malware from your computer. Includes security checkup. Minimum $80 to maximum $160.00 depending on complexity of the problem. If reinstalling the operating system is required (Fresh start - see above), no additional charge for malware removal is charged.
Security checkup: Ensure that your security software is up to date, that your operating system has the necessary updates and patches, and that your system is running safely. $80.00
Install hardware: Hardware and its installation are both subject to state sales tax. Adding memory, sound or video card, CD or DVD players is done at my hourly rate of $80 per hour.
Most work can be completed within 48 hours. Ask about an expedite charge if you want it sooner than 48 hours. Some repairs can take a week or longer if ordering parts is necessary.
My 100% guarantee: All work is completely guaranteed for a minimum of one year. I guarantee all new parts for one year, regardless of the manufacturer's guarantee, and I guarantee any recycled parts for three months.
John Hatten,
Owner
Kulshan Computer Services